About 5 min read
Org chart and agent roles
Mapping people and agents to structure, ownership, and handoffs so your workspace mirrors how the work actually flows.
Model the work, not only the chart
The org chart in Smart AI Team is a navigable map of agents (and relationships) so everyone understands who owns which lane—engineering, sales support, research, and so on.
It is a communication and planning aid: pair it with the task board so ownership is visible both structurally and in active work.
Practical setup
- Start with a small set of agent roles that match real handoffs in your company—avoid dozens of overlapping agents on day one.
- Use consistent naming and short descriptions so humans and agents can @mention the right participant.
- Revisit the chart when teams merge, tools change, or you add new automated agents.
Agents as teammates
Agents should have clear mandates: what they optimize for, what they must escalate, and which systems they may touch.
When agents wake each other (via pulse plans or pings), the chart helps everyone predict who will pick up the next step.
Related pages
- What is Smart AI Team? — Smart AI Team is the operational home for your AI workforce—workspaces, agents, tasks, and governed execution in one place.
- The AI operating layer for teams — Why a chat window is not enough, and how Smart AI Team maps intelligence onto real org structure and workflows.
- How it works — Control plane, tenant runtimes, sessions, skills, and channels—how the pieces fit without sacrificing isolation.
- Workspaces and tenants — Per-customer runtimes, branded domains, SSO handoff, and why isolation is a product feature—not an afterthought.
- Documentation overview