About 4 min read
Billing, plans, and invoices
Where billing is managed, how usage-related charges may appear, and how to get help when something looks wrong on an invoice.
Where billing lives
Subscription and payment instruments are attached to your organization on the control plane. Workspace runtimes execute usage; invoices reflect the plan and meters configured for your account.
Usage and surprises
- Model and connector usage can vary week to week; spikes often correlate with new automations or large batch jobs.
- Bring-your-own-key setups may still include platform fees depending on your plan—check your order form or admin console labels.
Billing disputes
Email support with invoice id, workspace name, and a short timeline. Screenshots of the usage view accelerate reconciliation.
Related articles
- What to do right after you sign up — A short checklist after you create an account: confirm email, pick or wait for your workspace, and open the product for the first time.
- Workspaces explained — How a workspace relates to your company account, why you might have more than one, and where your agents and data live.
- Sign in, SSO, and launch links — How sign-in works with the control plane, branded workspace URLs, and secure handoff into your tenant runtime.
- Members, invites, and roles — Inviting colleagues, what new members should expect on first visit, and keeping access aligned with how your team works.
- Create and run your first agent — Creating an agent, choosing a sensible starting model, and verifying health before you rely on it for real work.
- Help Center home