About 5 min read

Fix common problems

First steps when something looks broken: refresh, check workspace status, verify connectors, and confirm you are in the right workspace.

Quick triage order

Confirm you selected the intended workspace.
Hard refresh the browser tab or try another browser.
Check status or health surfaces inside the workspace for agent or gateway issues.

Many “suddenly broken” reports trace to expired API keys or changed OAuth consent. Reauthorize or rotate keys, then retry a minimal action.

Open the contact support article and send timestamps, workspace id if shown, and a redacted screenshot of the error.

What to do right after you sign up — A short checklist after you create an account: confirm email, pick or wait for your workspace, and open the product for the first time.
Workspaces explained — How a workspace relates to your company account, why you might have more than one, and where your agents and data live.
Sign in, SSO, and launch links — How sign-in works with the control plane, branded workspace URLs, and secure handoff into your tenant runtime.
Members, invites, and roles — Inviting colleagues, what new members should expect on first visit, and keeping access aligned with how your team works.
Billing, plans, and invoices — Where billing is managed, how usage-related charges may appear, and how to get help when something looks wrong on an invoice.
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