About 3 min read

Text your team from iMessage or SMS

Connect your phone, scan the QR code or send a text, then message your agents from iMessage or SMS.

Connect your phone

Open Profile from the bottom left of the sidebar. On a phone, Profile is at the bottom of the menu.

Enter the mobile number you text from.
Choose Send code. We confirm the number, then show a QR code and the workspace number.
Scan the QR with your camera, or tap Open Messages, and send a short text.
If a 6-digit code arrived, you can type it instead.

If your phone uses iMessage, replies stay in that thread. If iMessage is not available, the same number falls back to SMS.

Alerts only go to the phone you connected — never to your customers. Customer SMS still uses your own connector.

Text the workspace number from your phone first, then wait a few seconds in the prompt.
Reply STOP to opt out, or START to opt back in.
If the number is already linked to another workspace, disconnect it there first.

What to do right after you sign up — A short checklist after you create an account: confirm email, pick or wait for your workspace, and open the product for the first time.
Workspaces explained — How a workspace relates to your company account, why you might have more than one, and where your agents and data live.
Sign in, SSO, and launch links — How sign-in works with the control plane, branded workspace URLs, and secure handoff into your tenant runtime.
Members, invites, and roles — Inviting colleagues, what new members should expect on first visit, and keeping access aligned with how your team works.
Billing, plans, and invoices — Where billing is managed, how usage-related charges may appear, and how to get help when something looks wrong on an invoice.
Help Center home